Athrillics

How Ordering Works

Choose Where To Start

Pick from the categories below. Customize size and materials.

Upload Your Request

Share your idea or upload a reference image.

Checkout

Depending on design complexity, an additional fee may be added after review.

Review & Design Invoice

You'll receive a digital mock-up, as well as any additional fees due to design complexity.

Design and production

We create the digital files, start the laser process, and construct your sign.

Shipped

Your custom piece is packed safely and shipped nationwide.

Note: Only requests deemed to require extensive design time will incur additional fees.

FAQs

How do I make a custom request?

Files are uploaded directly on the product page. There is also a notes section where you can provide more specific instructions regarding your design idea.

What is a customization fee?

A customization fee will only be charged on orders our designers deem "highly complex". This typically includes:

•Low-Resolution Rebuilds: If your artwork is too blurry to print/cut and requires our team to manually redraw it into a high-quality vector.

•Complex 3D Layering: Designs with more than 3 distinct physical layers that require advanced engineering for the laser.

•Custom Illustration: If you need us to create original graphics from scratch rather than using files you provide.

How will I know if my design requires an additional fee?

After reviewing your request, if an additional customization fee is deemed necessary, Athrillics will include the additional invoice upon delivery of your digital mockup.

Do all orders include an additional fee?

No. Standard orders will not include any additional fees after initial purchase.

Will I receive a mockup?

Yes, all customers will receive a digital mockup of their request that they must approve before production.

Why won't my file upload?

File Type: We only accept .png, .jpg, .svg, and .pdf file types.

File Size: The upload field has a total limit of 20MB. Attempting to upload a larger file will cause the upload to silently fail (no error message).

What's the turnaround time?

Quality takes time. Due to the custom nature of our products, orders are typically shipped within 3-5 business days from design approval.

Do you ship internationally?

We currently ship to the Lower 48 states. This doesn't include Alaska, Hawaii, US Territories, or any international locations.

Do you accept returns?

Due to the custom nature of our products, we do not accept returns.

If for whatever reason you're unhappy with your product, reach out to us and we will make it right.

How do i clean my acrylic?

Treat it like a sports car. Use a clean microfiber cloth and a non-ammonia cleaner (like Novus or simple water/mild soap). Never use Windex or paper towels, as they can cause micro-scratches over time.

Is mounting hardware included with my order?

Mounting hardware is not included with your order. We suggest using one of the following mounting methods:

Stainless Steel Standoffs: The "Gallery Look." Requires drilling, but provides a high-end, 3D floating effect.

3M Command Strips / Velcro: Best for renters or damage-free mounting. Perfect for our lightweight face-mount designs.

Magnetic Mounting: Ideal for interchangeable displays or metal surfaces. Clean, hidden, and sleek.